Inmate requests such as grievances, sign up forms, medical forms, handbook acceptance forms among others take up a lot of precious time to fill up in hard copy. Correctional officers spend valuable time in processes involving these requests such as collecting, copying, filing among others. With its genius idea of automated inmate forms, Securus Technologies seeks to reduce this time significantly.
According to the Marketing and Strategy Vice President Russell Roberts, Securus Technologies is committed to incessantly providing their customers with innovative technological solutions. He intimated that the automated forms are just one of the several steps that were in line with modernizing their services and ensuring the best service delivery possible.
The amount of time spent on compiling and submitting the said requests could greatly be reduced through automation of these services. This initiative would free up a lot of time for the officers to concentrate on other duties such as safety and security in the correctional facilities.
The new application has numerous advantages. Not only does it allow for easy creation and availing of the requests to the inmates, but it also allows for easy alterations and follow ups by the inmates, since the requests are in digital form, and no printing is involved. The abolishing of the printed version also saves the administration revenue by cutting down on the cost of stationeries and man hours involved. On a monthly basis, about 13.8 forms per month per inmate are automated and processed.
Securus Technologies is a leading civil and criminal justice technology solutions provider founded in 1986. The company has its headquarters in Dallas, Texas, as well as regional offices in Carrollton, Texas, Allen, Texas and Atlanta, Georgia. The company has contracts with 2,600 correctional facilities and serves over 1,200,000 inmates across North America with its 1000 plus employees. Since 2013, Securus Technologies has invested in technologies, patents, and acquisitions totaling to over $600 million.